Refund Policy

30-day money-back guarantee

Try Pawder on your own laundry for up to 30 days from delivery. If you do not see the difference, email us at help.novea@gmail.com with your order number and we will refund your order. No forms, no drama.

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, send us a photo within 14 days of delivery and we will replace it or refund it - your choice.

Refund processing

Refunds are issued to your original payment method within 10 business days of approval.

NOVEA - 47 rue Vivienne, 75002 Paris, France